Privacy Policy

1. Introduction

Techlight Pty Ltd (ABN: 96 085 807 174) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and job title when you contact us or request a quote.
• Project Information: Details about your lighting projects, specifications, timelines, and requirements.
• Technical Information: IP address, browser type, device information, and cookies when you browse our website.
• Communication Records: Emails, phone calls, and other correspondence with our team.

3. How We Collect Information

We collect information through:

• Direct interactions when you contact us via phone, email, or our contact forms
• Quote requests and project enquiries submitted through our website
• Automated technologies such as cookies and analytics tools when you browse our site
• Third-party referrals and business introductions with your consent

4. Purpose of Collection

We collect and use your information for the following purposes:

• To provide lighting quotes, specifications, and supply services
• To communicate with you about your projects and enquiries
• To improve our website, products, and services
• To comply with legal and regulatory obligations
• For internal record keeping and business administration
• To send occasional marketing communications (with your consent)

5. Disclosure of Information

We may disclose your information in the following circumstances:

• To our trusted lighting manufacturers and suppliers to fulfill your orders
• To contractors and consultants working on your projects
• To professional advisors such as accountants, lawyers, and insurers
• If required by law, court order, or government authority
• In connection with a business sale, merger, or acquisition

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes secure servers, encrypted communications, and restricted access to personal data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Project-related information is typically retained for 7 years in accordance with Australian tax and commercial laws.

8. Your Rights

Under the Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Opt-out of marketing communications
• Make a complaint about our handling of your information

9. Cookies and Analytics

Our website uses cookies to enhance user experience and analyse website traffic. Cookies are small files stored on your device that help us understand how visitors interact with our site. You can disable cookies through your browser settings, but this may affect website functionality. We use analytics tools to collect information about page visits, traffic sources, and user behaviour.

10. Third-Party Links

Our website may contain links to external websites, including our lighting suppliers and partners. We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any external websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: